We at Summit Nannies understand that plans change, and we strive to make it easy for our clients to make reservations with us while still maintaining a fair policy for our sitters.

Cancellation Policy

You may cancel your reservation up to 24 hours in advance with no charges applied. If you cancel with less than 24 hours notice, a four-hour minimum of the agency fee and sitter fee will be charged. Unfortunately, there can be no exceptions to this policy. All cancellations and changes to reservations must be done through Summit Nannies and Sitters and not the individual sitter.

Agency Fees

Please note there is a 4% processing fee for all agency fees.

Sitter Fees

These fees will be collected directly by your sitter via Venmo, PayPal, Zelle, Cash, or another preferred method of payment at the conclusion of the reservation.

Last Minute Booking Fee

We have a $30.00 fee for jobs booked within 24 hours of their booking start date.

Hourly Minimum

A 4-hour minimum is required each day for each job booked. If you do not use the full 4 hours, you will still be charged for 4 hours or the duration of the job, whichever is greater. All jobs booked will be charged for the hours requested. If you need to make any changes to your return time, changes must be made 1 day in advance. For example, if you book 6 hours but return after 4 hours, you will still be charged for the 6 hours you booked.

Additional Fees

You are responsible for any parking fees your sitter may incur, and a $5 valet tip if applicable. We respectfully request that you pay parking fees directly to your sitter.

Sitter Responsibilities

Babysitters are highly skilled childcare providers who are happy to tidy up any mess created during playtime or mealtime by the children under their care. However, it is important to note that general household cleaning, laundry, and other related tasks are better suited for your lodging's domestic staff or specific housekeeping personnel.

Schedule Changes

Please call your sitter as soon as possible if you realize you will not return at your scheduled shift ending time. Sitters may have transportation dependencies or another commitment. Please don't return late without checking with your sitter first. If your sitter advises you that they have a "hard stop" at a certain time, please respect that.

Sitter Removal

Summit Nannies reserves the right to remove any sitter at any time if a child is sick. You will still be charged the 4-hour minimum for the agency fee and sitter fee if a sitter is removed due to illness. Determining a child’s illness is up to the sitter's discretion but a cough or runny nose may result in a sitter's removal. The sitter will not be replaced.

Sitter Cancelation

In the rare event that a sitter becomes unavailable due to illness or any other unavoidable complication, we will promptly notify you of the cancellation. We will make every effort to find a substitute sitter for your appointment. However, if a substitute sitter is not available, we will refund all charges.

Inclement Weather Policy

Inclement weather can pose a major risk for our sitters to drive to your location. If bad weather impedes a sitter from getting to a babysitting job, Summit Nannies and Sitters reserves the right to cancel your reservation for that day. We will always do our best to get the sitter there but safety is our main concern and large snow storms may cause major delays, rescheduling, and/or cancellations.

Covid-19 Policy

• We cannot book care for you if you or any person in your home has COVID-19 or is experiencing symptoms of COVID-19 and does not have a negative test result

• We follow Jefferson County Public Health Department’s current orders regarding isolation, quarantine, exposure reporting, and the definition of exposure – see Jefferson County COVID Safety Page

• Per Colorado Revised Pandemic And Epidemic Diseases Statute § 25-1.5-102(1), we do not send sitters to to locations where any person is exhibiting symptoms of COVID-19, has been diagnosed with COVID-19, or has been exposed

• If any person in your family has taken a COVID-19 test, do not book care until you have a negative result

• We do not permit sitters to go to a booking when they have symptoms or are waiting for a COVID-19 test result

Thank you for entrusting Summit Nannies and Sitters with your child's care.